Cancelation & Refund Policy
Since all CUTNSITCH products are immediately processed once the order is confirmed and each product is individually crafted, either Tailor-made or Handmade to suit each customer preferences it is not possible for us to offer a refund or to cancel an order once the transaction has passed.
All products are individually crafted by CUTNSTICH; it is either tailor-made or hand crafted according to each customer’s preferences and therefore we DO NOT accept any returns other than a production error.
In the case of a error in production, the customer is required to take a picture of themselves wearing the product and indicating the error and mail the photo with a short description to firstname.lastname@example.org.
In the case of a error in measurements, we require a photo of the customer wearing the garment indicating the wrong areas in which the customer feels does not fit well. (Holding a measurement tape, showing the measurements). If your request for return is approved, the customer will receive a discount code enabling them to receive a new product immediately.
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