All Transactions made are through the online payment merchant. The customer will receive a payment confirmation, once the order as been confirmed and all details have been entered and the entire ordering process has been completed.
We would like to advise that in certain circumstances, though usually very unlikely, orders may be subjected to custom fees and duties, depending on the origin of the orders. In Orders with larger values than personal exemption laws permit in any given region, custom charges may apply. In such circumstances, the logistics company will usually collect custom fee at your door step.
The websites of CUTNSTICH uses Google Analytics, a web analysis service of Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies‘, text files, which are saved on your computer, allowing an analysis of your usage of our websites. The information about you usage our websites that are created by the cookie (including your IP address) are transferred to and saved on a Google server in the USA. Google will use this information to evaluate you usage of our websites, to compile reports about your activities on our websites for the website’s operators and to provide further services that are linked to website usage and usage of the internet. Furthermore, Google will transfer the collected information to third parties in case it is a legal requirement or if third parties process this data on Google’s behalf. Under no circumstances will Google link your IP address with any other data of Google. You can choose to prevent cookie installation by applying appropriate settings in your browser software. However, we would like to inform you that you might not be able to use all functions of our websites to the fullest extend in this case. By using our websites you agree to Google’s handling of the data that was collected about you in the way and for the purpose described before.
Since all CUTNSITCH products are immediately processed once the order is confirmed and each product is individually crafted, either Tailor-made or Handmade to suit each customer preferences it is not possible for us to offer a refund or to cancel an order once the transaction has passed.
All products are individually crafted by CUTNSTICH; it is either tailor-made or hand crafted according to each customer’s preferences and therefore we DO NOT accept any returns other than a production error.
In the case of a error in production, the customer is required to take a picture of themselves wearing the product and indicating the error and mail the photo with a short description to firstname.lastname@example.org.
In the case of a error in measurements, we require a photo of the customer wearing the garment indicating the wrong areas in which the customer feels does not fit well. (Holding a measurement tape, showing the measurements). If your request for return is approved, the customer will receive a discount code enabling them to receive a new product immediately.
The estimated delivery time for a CUSTOM-MADE CUTNSTITCH garment is between 4 to 6 weeks. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery might take slightly longer.
With an order of 3 or more shirts you automatically qualify for express shipping, there by cutting delivery time to around 7-10 Days from date of order.
CUTNSTITCH products are shipped worldwide individually and immediately upon production completion, directly from our production facilities to the customer's door without separate warehousing and/or re-shipping in order to minimize delivery time and carbon footprint. Separate shipping charges for each product ordered apply.
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